Last Updated: [20/05/2025]
At Oment, we strive to deliver top-quality products with complete customer satisfaction. However, due to the customized nature of many of our offerings (e.g., custom-sized uPVC windows and doors), our refund and return policy is limited.
🔹 Returns
- We do not accept returns for custom-made or built-to-order products once production has started.
- If your item arrives damaged or defective, please notify us within 48 hours of delivery. We’ll inspect the issue and offer a replacement or repair as appropriate.
🔹 Refunds
- Refunds are only applicable for order cancellations made within 24 hours of placing the order (before production begins).
- Once an order is confirmed and processing has started, no refund will be issued.
🔹 How to Request
To request a return, replacement, or cancellation:
- 📧 Email us at: support@theoment.com
- Include your order number, photos (if applicable), and reason for the request.